The million dollars didn’t materialize, but connections did. Needing work, he took a telemarketing job at a company called ...

These bugs in customer service bots risk driving consumers away. A survey from customer service firm Acquire Intelligence ...

The good news is that outstanding customer service is very much alive and well, but as consumers, we are making choices that ...

German sportswear giant Adidas disclosed a data breach after attackers hacked a customer service provider and stole some customers' data. "adidas recently became aware that an unauthorized ...

A customer is a person or business that purchases a company’s goods or services. Learn how companies study customers and the importance of customer service.

Customer service is the direct, one-on-one interaction between a consumer making a purchase and a representative of the company that is selling it.

Quality customer service can mean 24/7 app access, in-person support, or online chat availability. Banks that excel in customer satisfaction typically offer multiple service options, ...

You read the definition (over and over) and ask yourself: “Okay, but what does that even mean?” Today, we’re defining a popular contact center acronym, in human speak, for busy leaders like you.

The Philippine Customer Service 2023 survey, ... Ranking companies on a scale from 1 to 5, with 1 meaning “very unsatisfied” and 5 “very satisfied”, ...

Customer service is crucial to building brand loyalty, driving sales, and establishing your business reputation. Here's everything you need to know.