These bugs in customer service bots risk driving consumers away. A survey from customer service firm Acquire Intelligence ...

Learn how Best Buy transformed customer experience with AI, reducing 93 contact center apps to streamlined solutions and ...

One of the easiest things for good people to notice is rudeness. There is really no way to mask it. They will take note of ...

The credit repair industry is full of scams, so be sure to vet a company’s track record before signing up for any services or ...

The RBI has finalised due diligence guidelines for banks which acquire AePS Touchpoint Operators. These will come into effect in January 2026.

LVMH says it’s building AI agents to help give customers a more luxury experience. What does the latest tech obsession mean ...

If you’ve ever walked up to a cashier or front desk and been met with a silent stare, you’ve been a victim of the “Gen Z gaze ...

To understand how AI will reshape the future of work, there are few better places to start than India’s $280 billion business ...

Having started with customer service tools, the partnership has now grown to entail most of the Salesforce platform as ...

Customer Service Representatives made a median salary of $39,680 in 2023. The best-paid 25% made $48,480 that year, while the lowest-paid 25% made $34,780.

A discussion of the evolving landscape for fintech companies seeking to establish new banks or acquire existing banks, ...

Manitowoc Public Utilities says a rate increase is needed because of rising inflationary and power supply costs.