These bugs in customer service bots risk driving consumers away. A survey from customer service firm Acquire Intelligence ...

One of the easiest things for good people to notice is rudeness. There is really no way to mask it. They will take note of ...

The credit repair industry is full of scams, so be sure to vet a company’s track record before signing up for any services or ...

The RBI has finalised due diligence guidelines for banks which acquire AePS Touchpoint Operators. These will come into effect in January 2026.

LVMH says it’s building AI agents to help give customers a more luxury experience. What does the latest tech obsession mean ...

Customer Service Representatives made a median salary of $39,680 in 2023. The best-paid 25% made $48,480 that year, while the lowest-paid 25% made $34,780.

Can you count the number of leads you’ve had in the last month on one hand? If so, you could probably benefit from some ...

A discussion of the evolving landscape for fintech companies seeking to establish new banks or acquire existing banks, ...

Manitowoc Public Utilities says a rate increase is needed because of rising inflationary and power supply costs.

Applicability of sales and use taxes on digital products may in some cases hinge on the elusive definition of a computer ...

In 2025, artificial intelligence is everywhere from apps that write your emails to robots answering customer service calls.

Motivating a seasonal team is about making employees feel valued, respected, and empowered. A happy team leads to better ...