Descartes Systems Group (Nasdaq:DSGX) (TSX:DSG), the global leader in uniting logistics-intensive businesses in commerce, announced that international freight forwarder Skypace is using the Descartes ...

AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.

Service gaps impact customer experience, but identifying them doesn’t have to be complex. I use the G.A.P.S. method: 1. Gather Feedback – Collect insights from customers and employees.

Customer Relationship Management (CRM) software’s primary ... Why you can trust TechRadar We spend hours testing every product or service we review, so you can be sure you’re buying the ...

The third big group of structured data besides products and transactions is customer data. The Customer Management Framework (CMF) for Pimcore adds new functionality for customer data management, ...

Anna Baluch is a finance writer who enjoys writing about personal money management topics ... But what they often forget to consider is its customer service. By opting for credit cards with the best ...

Each ‘Host Process for Windows Task’ is an instance of ‘taskhost’ running some service in the background. Although Windows Task Manager does not exactly let you view what services it is ...

Customer-centric delivery is no longer a luxury — it’s an expectation. But as the demands of online shoppers rise, so do delivery costs. So in times when ‘cost-cutting’ seems to be the norm, how do ...

OpenIDM is an open standards based Identity Management, Provisioning and Compliance solution. Experience shows that the most important features of an identity management product are: high flexibility ...

They focus on more than efficiency and process ... or customer-centric. Yet that’s precisely what the low-cost exemplars are. Thomas Hout is an adjunct senior lecturer in strategic management ...