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If you Google "customer service best practices," it returns about 13 million results. Tack the word "empathy" onto the same search and the results drop by 95%, to 700,000. By no means a scientific ...
Letters to the Editor; Customer service needs to become a priority again: Letter to the Editor. Published: ; Feb. 05, 2018, 4:37 p.m.
Letter: Yes, customer service really matters. ... Publix store at 6767 U.S. 98 N. in Lakeland, I would have received an immediate response. I always receive excellent customer service there.
The big box, mall-type stores, and even the drive-thrus need to reinvent those words customer service and train their employees accordingly if they want to survive in a dog-eat-dog world of business.
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