A study reveals that people exhibiting customer courtesy boost self-esteem and performance among workers, improving overall ...

The best customer service reps are empathetic, adaptable, and clear communicators—qualities every leader needs in uncertain ...

The Social Security Administration says it has cut the time it takes to answer calls and reduced a backlog of disability ...

NHTSA’s latest safety notices feature rearview camera image errors, incorrectly routed compressed natural gas fuel line, and ...

Nissan is recalling more than 443,000 vehicles because of engine issues, according to the National Highway Traffic Safety ...

As Ever by Meghan Markle apologized for missing apricot spread orders and promised refunds and free replacements when it’s ...

Income-eligible customers can get 90% of repairs cost covered by a fund made of unclaimed deposits on cans of R-134a sold in ...

SAN ANTONIO – Several carmakers are recalling certain vehicle models because they could pose a danger to owners. According to the National Highway Traffic Safety Administration (NHTSA), brands such as ...

Chrysler is recalling more than 250,000 vehicles over airbag issues, according to the National Highway Traffic Safety ...

We spoke to Verizon's consumer group CEO about how he sees Google Gemini revolutionizing customer service quality.

To the Editor: Social Security has struggled with customer service for years. Declining staffing and funding has seen the Social Security Administration leaving Vermonters in the lurch, dealing with ...

I made five unanswered phone calls, waiting more than one hour each time for someone to answer PPL Electric Utilities’ customer service line. I sent three unanswered letters to the office listed ...