As Ever by Meghan Markle apologized for missing apricot spread orders and promised refunds and free replacements when it’s ...

I am from Springfield, Ill. and recently spent time in your community while attending the John Deere Classic. In Springfield, I am a founding member of the Central IL Customer Service Association ...

To the editor: Allen Harris' Feb. 28 column “When the world is changing around you, maybe it’s time to let go of those sacred cows” boldly states, “Sometimes, these 'untouchables' ...

I’m reading the “North State Voices” article by Maricarmen Becerra, “I’m no stranger to the art of pretending.” She was referring to the “customer service personnel,” the people ...

Ford is recalling more than 556,000 vehicles, according to the National Highway Traffic Safety Administration. For a full ...

The big box, mall-type stores, and even the drive-thrus need to reinvent those words customer service and train their employees accordingly if they want to survive in a dog-eat-dog world of business.

In the 1970s TV show Rowan & Martin’s Laugh-In, the actress and comedian Lily Tomlin derided the then monopolist AT&T’s non-existent customer service with the catchphrase: “We’re the phone ...

Submit your letter to the editor via this form.Read more Letters to the Editor.. Historic neighborhoods are worth preserving. Re: “Don’t ruin historic neighborhoods to solve California’s ...

Last year, almost half of the 151 million calls to the SSA’s national 1-800-number and field offices went unanswered, including 16.4 million callers who gave up while waiting.

Buffalo Water has started sending out its letters to customers including 34,115 Known Lead Service Line Letters, 35,705 Unknown Service Line Letters, and 118 Galvanized Requiring Replacement Letters.

As a longtime subscriber of The Gazette, I immensely enjoy receiving the PRINT edition of the newspaper. There's always something … ...