Why global customer experience needs Europe’s multilingual AI agents

By Malte Kosub, CEO & Co-founder of Parloa Enterprises in the United States (U.S.) are on the cusp of a new reality: customer ...

Upwork Monthly Hiring Report: Hiring for Customer-Facing Skills Increased 30% in October as Businesses Prepare for Holiday Demand

Upwork Inc. (Nasdaq: UPWK), the world’s human and AI-powered work marketplace, today released its Monthly Hiring Report for October, finding that businesses are turning to independent professionals to ...
IEEE

Exploring Artistic Embeddings in Service Design: A Keyword-Driven Approach for Artwork Search and Recommendations

Abstract: As living standards improve, the demand for artworks has been escalating, transcending beyond the realm of mere basic human necessities. However, amidst an extensive array of artwork choices ...
Retail Dive

Wayfair invests in AI to power its customer experience push

The retailer is using the technology in its product image carousels, search engine and contact center operations.
IGN

"We understand the inconvenience and concern this may cause."

70,000 Discord users may have had their government ID photos compromised following a cyber attack on one of its "third-party vendors." As part of the company's legal obligation to comply with the UK ...