Zendesk’s new Resolution Platform puts customer-centric outcomes first with AI agents, real-time insights, and a smarter ...

Not having a morning and evening commute, working from the comfort of your own home and just general flexibility make the positions coveted. The popularity of work from home jobs can also mean they’re ...

Health insurance companies such as UnitedHealthcare and Florida Blue are increasingly leaning on generative artificial ...

Customer satisfaction with Cadillac dealer service puts the brand in third place in the premium segment, with SUV and ...

An exclusive interview with Pfizer’s Wayne Simmons on reshaping customer experience by listening to those interacting with ...

$10.25 – $12.30 an hour. Day Shift. Rotating weekends. Evenings as needed. Job Description: Greet customers with exceptional ...

Photo: Moses Kemibaro. University degree in a social science or business-related field. Relevant experience in a call centre and/or customer service. Bachelor’s degree in a business-related field. One ...

Calling its workforce “bloated,” the Social Security Administration announced Friday plans to slash about 7,000 jobs ... staffing cuts will hurt customer service. What’s more, the reduction ...