It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

CRM magazine presents its seventh annual rundown of the leading companies and hottest trends in customer relationship management.

Customers like doing business with companies that not only provide strong services, but help them feel engaged or, at the ...

AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.

Find new ideas and classic advice on strategy, innovation and leadership, for global leaders from the world's best business and management experts.

North Star is committed to involving its staff in generating ideas for how technology can be used to boost efficiency and improve customer service, and the idea for the robot barista came from an ...

Explore AI-powered SaaS ideas designed to solve niche problems and generate recurring revenue for solo entrepreneurs.

These businesses can cater to individuals — personal service businesses may target homeowners, tourists and families — or ...

Using Hanlon’s Razor and maintaining empathy in customer service takes a little practice. It helps having a mentor like Bob ...

d3sign / Getty Images Artificial intelligence (AI) tools promise many benefits for small businesses, including increased efficiency, cost savings, better customer service, and growth opportunities.

As we begin the new year in 2025, it’s paramount for companies to get an accurate assessment of exactly where they stand with the customer base that patronizes their products and/or service lines.

Many people choose a credit card for its great rewards program or signup bonus. But what they often forget to consider is its customer service. By opting for credit cards with the best customer ...