It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

CRM magazine presents its seventh annual rundown of the leading companies and hottest trends in customer relationship management.

Customers like doing business with companies that not only provide strong services, but help them feel engaged or, at the ...

AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.

Zendesk’s new Resolution Platform puts customer-centric outcomes first with AI agents, real-time insights, and a smarter ...

Find new ideas and classic advice on strategy, innovation and leadership, for global leaders from the world's best business and management experts.

North Star is committed to involving its staff in generating ideas for how technology can be used to boost efficiency and improve customer service, and the idea for the robot barista came from an ...