It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

CRM magazine presents its seventh annual rundown of the leading companies and hottest trends in customer relationship management.

Customers like doing business with companies that not only provide strong services, but help them feel engaged or, at the ...

AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.