You can’t fix the system alone, but you can push back. Here are six ways to respond when you’re stuck in sludge. If it’s a ...

The agency, which provides benefits to roughly 70 million people, said late Monday it reduced the average speed of answering a call on its 800-number to 13 minutes, a 35% reduction compared to this ...

Scammers are setting up fake customer service responses to lure people who have trouble with legitimate companies.

Chat Data enhances customer service by integrating AI chatbots with live chat support, helping businesses achieve exceptional results. \” - Samuel Su, CEO of Chat Data ...

Customer satisfaction isn't about highly structured processes and programs but creating a culture of service.

Learn how to ensure your customer service team fully grasps and effectively implements crucial escalation procedures for better management.

Who has America’s best customer service? Here is a list of the top-ranked companies. The rankings, according to USA TODAY and Plant-A Insights Group, recognize winners across 67 sectors.

Copilot in Dynamics 365 Customer Service helps employees deliver faster and more focused customer care.

Xiaomi aims to provide seamless and excellent customer service with the escalation system. Xiaomi has a wide service network in India.

Customer service and customer experience are essential components of a successful business.

Identity verification service ID.me won dozens of government contracts during the pandemic. Staff described endless backlogs and lax security practices.