For organizations looking to integrate AI-powered voice assistants, some key questions must be answered to ensure success.

In today’s business environment, the importance of customer experience and personal relationships cannot be overstated.

(See also: Command-and-control server; Distributed denial-of-service) A bug is essentially ... with the core underlying system. However, an “escalation of privileges” event can involve ...

Background: Efficient data management and escalation processes are crucial for facilitating continuous improvement initiatives. Stroke care necessitates quick identification of opportunities for ...

Traditionally, scaling customer service alongside business growth has been a tricky balance to strike. To meet rising demand, the only real option was to add more and more head count to your support ...

In one example in the training, staff are taught how to deal with a regular customer asking for water when they haven't bought anything.

Commerzbank AG stepped up its rhetoric against the approach from UniCredit SpA, further complicating the situation for the Italian lender. UniCredit’s strategy of buying and expanding a stake in ...

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...

Given these tensions, particularly between China and the United States, it is instructive to examine how PRC strategists view crisis management and escalation to discern how China may approach a ...

In a pre-recorded speech delivered through Hamas’s outlets, Al-Jazeera, spokesperson Abu Obeida also lauded Iran and its proxies and warned against attempts to integrate Israel in the region. A ...

Defining (in advance) escalation procedures can help minimize ... Regular meetings between customer service and production teams, and customer service and sales can help with morale and trust.