The Sugar Champagne Bar, at 127 S. Pineapple Ave. in downtown Sarasota, will be open 6-10 p.m. Wednesdays and Thursdays and 6 ...

An exclusive interview with Pfizer’s Wayne Simmons on reshaping customer experience by listening to those interacting with ...

Ring founder Jamie Siminoff inspires the transmission and distribution workforce in his keynote address at DISTRIBUTECH in ...

Here are 10 ways AI is reshaping customer service and how businesses can overcome the challenges of AI adoption.

Using Hanlon’s Razor and maintaining empathy in customer service takes a little practice. It helps having a mentor like Bob ...

I think the ideal service isn’t all human or all tech—it is a careful balance that keeps efficiency high but prioritizes human connection for moments that matter.

Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization, security and scalability. After decades of working in the ...

The full-service establishment will occupy an updated ... In early December, the partners debuted another dining concept - La Kang Hot Pot, specializing in all-you-can-eat, Thai-style hot pot ...

Many people choose a credit card for its great rewards program or signup bonus. But what they often forget to consider is its customer service. By opting for credit cards with the best customer ...

If you are looking for a gadgets, appliance, electronics support center nearby to solve all your device problems, then we have you sorted with this best service center in Bangalore. Concepts Inc ...

If you are looking for a gadgets, electronics support center nearby to solve all your device problems, then we have you sorted with this best service center in Dibrugarh. The Concept is one of the ...