The Reserve Bank of India (RBI) has issued a Master Direction outlining a scheme of penalties for bank branches and currency chests due to deficiencies in providing customer service. This aims to ...

CRM magazine presents its seventh annual rundown of the leading companies and hottest trends in customer relationship management.

It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.