Zendesk also announces the Employee Service Suite, an intelligent solution that transforms employee service LAS VEGAS, /PRNewswire/ -- Zendesk, a pioneer in Agentic AI-powered service, announced ...

Founded in 1999, Salesforce remains one of the world's most popular and trusted software companies. At its core, Salesforce ...

Qualtrics AI agents will step directly into customer surveys, online product reviews and website visits to resolve every point of friction, anticipate needs, and proactively serve every customer and ...

Salesforce and Singapore Airlines (SIA) announced that SIA is adding Agentforce, Einstein in Service Cloud, and Data Cloud t ...

Salesforce partners with Singapore Airlines to enhance customer service through AI-driven solutions and Agentforce technology.

The third big group of structured data besides products and transactions is customer data. The Customer Management Framework (CMF) for Pimcore adds new functionality for customer data management, ...

Through the company’s Xanadu updates, ServiceNow includes many new generative AI features to help enterprise clients with customer support needs and other IT service management (ITSM) functions, ...

Anna Baluch is a finance writer who enjoys writing about personal money management topics ... But what they often forget to consider is its customer service. By opting for credit cards with the best ...

Customer Journey Analytics, Service Quality Management) - Global Forecast to 2030" report has been added to ResearchAndMarkets.com's offering. The AI for customer service market is projected to ...