Staff at Sky’s customer service centre in Stockport are “struggling to sleep” after the company announced it was considering ...

It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

Preparing for the 2030 Contact CenterAI is revolutionizing contact centers, enabling businesses to offer highly personalized and efficient customer experiences. To stay competitive, companies must ...

AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.

Coinciding with the commencement of call center operations, union telecom minister Jyotiraditya Scindia inaugurated the Vi Foundation’s financial literacy initiative, ‘Jaadu Ginni Ka’, aimed at ...

Sky's decision to close its call centre in Stockport with the loss of up to 500 jobs will be "devastating", the town's ...

THE best and worst energy firms have been revealed – with British Gas and Octopus Energy coming out middle of the pack. The ...

I visited 3 NYC Social Security offices and called the 1-800 number to see what it's like to seek customer service after ...

Zendesk’s new Resolution Platform puts customer-centric outcomes first with AI agents, real-time insights, and a smarter ...

Sky will reduce its headcount with its customer call centres by 2,000 as the media group moves its service further towards ...

Three Sky call centres in the north of England are to be closed and another two reduced in size, with around 2,000 job cuts.