Staff at Sky’s customer service centre in Stockport are “struggling to sleep” after the company announced it was considering ...

It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

Preparing for the 2030 Contact CenterAI is revolutionizing contact centers, enabling businesses to offer highly personalized and efficient customer experiences. To stay competitive, companies must ...

Applications Open for the South African Civil Aviation Authority Contact Centre Trainee Post Overall Purpose of the Job To ...

AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.