Zendesk’s new Resolution Platform puts customer-centric outcomes first with AI agents, real-time insights, and a smarter ...

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Bitcoin miners, hoping for more efficiency, are increasingly marching in step with the traditional datacenter industry, says ...

Customer preferences must be the compass for innovation, and financial institutions must respond to changing needs and ...

“I really want the ‘Peaky’ fans who have been a big part of this to be watching it all together in one building,” Knight told The Playlist. “The communication has all been ...

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Many people choose a credit card for its great rewards program or signup bonus. But what they often forget to consider is its customer service. By opting for credit cards with the best customer ...

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Citigroup erroneously credited $81 trillion, instead of $280, to a customer’s account and took hours to reverse the transaction, a “near miss” that shows up the bank’s operational issues ...