As the last straw for customer retention, customer service is key. Here's how AI can help elevate the customer experience for ...

Artificial Intelligence (AI) is transforming industries worldwide, and customer service is no exception. However, in Rwanda, AI-generated responses often fall short, leaving customers with vague and ...

An enjoyable experience for the customer is constructed based on providing exceptional customer service, which includes a variety of interactions with the client to enhance the customer’s overall ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

Cancun International Airport has implemented specialized tourism training for nearly 100 customs agents to improve service ...

To avoid this, engineers often try to match the simulated training environment as closely as possible with the real world where the agent will be deployed. However, researchers from MIT and ...

President Trump on Wednesday tapped Sean Curran to serve as the director of the Secret Service, elevating a long-time agent who was protecting Trump during an assassination attempt last July.

President Trump announced Wednesday that he selected Sean Curran, one of the agents who rushed on stage during the Butler, Pa., assassination attempt, to serve as director of the Secret Service in ...

A long-time Secret Service agent who rushed to the stage during the attempted assassination of Donald Trump in July will be the new leader of the troubled agency, the president announced Wednesday.

and that is why I trust him to lead the Brave Men and Women of the United States Secret Service." Curran previously served as the special agent in charge of Trump's security detail for four years ...

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...

With The Night Agent Season 2 arriving on the streaming service very soon, lets revisit all the major characters and cast members. Gabriel Basso plays Peter Sutherland, the lead character of The ...