In my experience as a check-in agent at one of the busiest airports in the word, I've had a lot of good and bad encounters.

Zendesk’s new Resolution Platform puts customer-centric outcomes first with AI agents, real-time insights, and a smarter ...

Adobe Experience Platform Agent Orchestrator and a suite of purpose-built customer experience agents are coming soon, Adobe ...

When Twin came out of stealth in January 2024, AI agents were more of a theoretical concept than a reality. Today, the ...

As its annual Relate conference kicks off in Las Vegas, customer service specialist Zendesk has launched a raft of new ...

After implementing the GPTBots AI customer service solution, Company F achieved remarkable improvements in key performance indicators. Average Response Time Reduced by 90%: Response time is now 15 ...

The autonomous contact center of the future. Observe.AI’s unified AI Conversation Intelligence platform enables companies of all sizes and AI maturity levels to implement VoiceAI and see ...

The woman claimed her order from Zomato was supposed to arrive in 30 minutes, but took an hour to be delivered.

Here are 10 ways AI is reshaping customer service and how businesses can overcome the challenges of AI adoption.

Qualtrics is staking its claim in the competitive enterprise AI landscape with the introduction of Experience Agents at its ...