The Subaru Crosstrek has been a key product in the Japanese brand’s lineup, combining compact car dimensions with the rugged styling and high driving position typically offered by its bigger crossover ...

After implementing the GPTBots AI customer service solution, Company F achieved remarkable improvements in key performance indicators. Average Response Time Reduced by 90%: Response time is now 15 ...

Murugasu, U. and Subbarao, A. (2025) Customizing Customer Experience: A Systematic Review of Digital Personality in Telecommunications. Open Journal of Business and Management, 13, 1449-1479. doi: ...

Hexagon, the global leader in precision technologies at any scale, has been awarded the IDC SaaS Customer Satisfaction Award for Enterprise Asset Management (EAM). Hexagon believes this prestigious ...

Qualtrics Inc. today used its X4 Experience Management Summit conference to unveil a set of specialized artificial ...

Over the years, Oladoke has witnessed a shift in how companies approach customer success, said “customer success has moved ...

Do you just love taking your car to the dealer for service? J.D. Power says consumer satisfactiong with service visits "remains strong for a second consecu ...

This is every major TV brand out there in the market ranked by reliability and owner satisfaction ... Similarly, customer support seems to be lacking in coverage for its televisions.

13 March 2025 — Customer satisfaction with the dealer service experience remains ... and service initiation. In 2023, model segment rankings were added to the study to differentiate between the ...

--(BUSINESS WIRE)--Customer satisfaction with the dealer service ... and service initiation. In 2023, model segment rankings were added to the study to differentiate between the service needs ...

Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization, security and scalability. After decades of working in the ...

Just two months after the tech world was upended by the DeepSeek-R1 AI model, Alibaba Cloud has introduced QwQ-32B, an open source large language model (LLM). The Chinese cloud giant describes the ...