How To Improve Contact Center CX Without Buying New Tech
Learn how to enhance contact center CX and level up the customer experience with a few practical changes and the tools you ...
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Gov Reach New Deal with UK Phone Operators to Protect Vulnerable Users
The UK Government’s Telecoms Minister, Sir Chris Bryant, has today announced that he's agreed a new 'Telecare National Action Plan' with major UK broadband ...
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Do You Need a Phone Line for Internet? Here's How to Get Internet Without One
Dial-up and DSL are the only internet types that require a direct phone line to the home, but you'll only need landline ...
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NICE Is A 2024 Gartner® Peer Insights™ CCaaS Customers' Choice -Only Vendor to Receive This Recognition for the 2nd Time
NICE (Nasdaq: NICE) today announced that it was the only vendor named a Customers' Choice in the 2024 Gartner Peer Insights Voice of the Customer for Contact Center as a Service (CCaaS). This is the ...
This 'lifelike' AI granny is infuriating phone scammers. Here's how - and why
At a time when AI scams are on the rise, one mobile operator is fighting back -- with an AI grandma. In a blog post, UK ...
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VoIP Essentials for Small Businesses: Must-Have Features and Tools
By Emma Lewis, bOnline Staying competitive is essential even for the smallest businesses. That means using the most effective ...
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The Future of International Communication: How VoIP Service is Reducing Costs for Global Callers.
There has never been a greater need for seamless, cheap international communication. The traditional way of making ...