Brand24 is an AI-powered social media monitoring tool that monitors and analyzes mentions of your brand, competitors, and other relevant keywords across social media, blogs, videos, podcasts ...

A sweeping customer satisfaction survey finds social media platforms are getting fewer Likes than before–with Facebook ending up in last place. The results of the American Customer Satisfaction ...

Learn about the impact of customer reviews on brand reputation, ... His coverage ranges across customer experience, AI, social media marketing, voice of customer, ...

Through reviews, she's learned more about her clients' wins, such as a company sharing that it experienced a sales boost or attracted investors after a media mention. When you ask for reviews and ...

2. Connect with customers online to boost customer retention. People come to social media to be social. If you aren’t engaging your audience on social media, your posts will be lost in the endless ...

Emplifi’s report, The Social Pulse: State of Consumer-Brand Engagement on Social Media in 2025, featured a survey of nearly 1,000 U.S. consumers across generations conducted in collaboration ...

• Capture customer sentiment. Pre-service bios and post-service pulse checks can bring in customer satisfaction and emotion in both speech and text. If a customer is unhappy, the home service business ...

Sprout earns 164 leader badges in G2’s 2025 Summer Reports across all business segments and regions while ranking #1 in 33 reports including the Enterprise Grid® Report for Social Media ...

Social media can only carry airlines so far. ... Product Reviews. ... the report found 43 percent of airlines want to make social media customer service a top priority for 2018.

SAN FRANCISCO, June 11, 2025 (GLOBE NEWSWIRE) -- Meltwater, a global leader in media, social and consumer intelligence, today announces a partnership with 8x8, Inc. (NASDAQ: EGHT) through the 8x8 ...