What would it mean for your business if every customer had a personalised experience Hyperpersonalisation goes beyond basic ...

In today’s fast-paced digital world, businesses must continuously optimize their website, marketing, and sales strategies to ...

As call centers worldwide face an ongoing challenge hiring and retaining top-performing customer service representatives, JOBehaviors, a pre-employment behavioral assessments provider, is offering a ...

Outplay cofounder and CEO Laxman Papineni said that JungleWorks acquired a majority stake in the startup from other investors ...

Zscaler has outperformed most growth stocks in 2024, rising nearly 20% year to date, driven in part by a recent beat and ...

Learn how operationalizing voice of the customer data in real-time improves frontline performance, customer satisfaction, and ...

Generative AI’s capabilities have even extended further, allowing for customization of some product designs and virtual ...

Running a medium-sized business requires the right software tools to streamline operations, enhance productivity, and improve ...

The traditional approach to gauging loyalty often relies on RFV—recency, frequency, and lifetime value. While these metrics ...

The transition will enhance Ellucian solutions that power student and donor relationships, delivering immersive user ...

enhancing operational efficiency and delivering more personalized customer or member experiences. Research highlights the impact of CRM functionality, with a study by Capterra reporting a 47% increase ...