It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

Many Southwest Airlines customers are understandably upset about the company’s plan to ditch its “Bags Fly Free” policy and instead charge most customers a fee to check a bag. Delta Air Lines is ...

Apple has reportedly placed orders for around $1 billion worth of NVIDIA's new GB300 NVL72 AI servers, powered with Blackwell ...

The chargeback process was originally designed over 50 years ago to protect consumers, but as e-commerce merchants will tell ...

Using Hanlon’s Razor and maintaining empathy in customer service takes a little practice. It helps having a mentor like Bob ...

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According to police, the customer left the building and then drove ... We appreciate the authorities' swift response to this terrible event," the statement obtained by KCAL read.

Like if you completely and utterly stuff up the incident response investigation and that snafu adds millions of dollars more in damages costs to the overall bill. In one such incident, Jake Williams, ...

One approach that has proven to be effective in enhancing customer satisfaction is the “No Problem” response style to customer complaints. This approach, when used correctly, can significantly improve ...

INGLEWOOD, Calif. (KABC) -- A wild scene at a CarMax in Inglewood was caught on camera Saturday when a customer rammed through the dealership's showroom and injured multiple customers and employees.

Eight people were injured Saturday afternoon after a disgruntled customer drove his vehicle into the showroom of a car dealership in Inglewood, police said. The crash occurred soon after 2 p.m. at ...

As we begin the new year in 2025, it’s paramount for companies to get an accurate assessment of exactly where they stand with the customer base that patronizes their products and/or service lines.