It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

Many Southwest Airlines customers are understandably upset about the company’s plan to ditch its “Bags Fly Free” policy and instead charge most customers a fee to check a bag. Delta Air Lines is ...

Apple has reportedly placed orders for around $1 billion worth of NVIDIA's new GB300 NVL72 AI servers, powered with Blackwell ...

The chargeback process was originally designed over 50 years ago to protect consumers, but as e-commerce merchants will tell ...