AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.

sbank has significantly expanded its private banking capabilities by leveraging both physical branch transformations and ...

Amid broader market volatility, Computer Software industry participants like Microsoft (MSFT), Open Text (OTEX) and ACI Worldwide (ACIW) are set to gain from steady digital transformation and strong a ...

The Office of the Maryland Comptroller announced Thursday that its launched a new website.Officials say the new modernized ...

Generative AI’s capabilities have even extended further, allowing for customization of some product designs and virtual ...

An OSINT investigator and security researcher has raised big questions involving credit bureau TransUnion and the data breach ...

Customer relationship management (CRM) technologies are the most valued in the finance function, according to a survey by Gartner. The Gartner survey of 383 finance leaders taken in October 2024 ...

Learn how Senior Director of Loyalty and CRM Rachel Dorfman and her peers work in tandem to help the company’s customers ...

Genesys®, a global cloud leader in AI-Powered Experience Orchestration, and Teknowledge, a global company providing expert ...

We'll share real-world examples and success stories from diverse technologies to highlight the impact of optimized campaign management.