Embedded in the CARE pillar of our strategic plan, we aim to become number one in customer satisfaction for our products and ...

In an uncertain economic environment in which overall consumer financial health, total deposits, annual household income and total investments are declining, ...

Preparing for the 2030 Contact CenterAI is revolutionizing contact centers, enabling businesses to offer highly personalized and efficient customer experiences. To stay competitive, companies must ...

Learn how to train your team to represent you perfectly with clients. Break free from being the bottleneck in your business. Scale your company and reclaim your freedom.

After years of studying successful brands and working with growing businesses, I've discovered that storytelling is key to ...

For retailers looking to boost customer engagement and foster long-term loyalty, managing the Rule of 7 with positionless marketing helps brands execute this strategy efficiently.

Using Hanlon’s Razor and maintaining empathy in customer service takes a little practice. It helps having a mentor like Bob ...

Expanding ecosystem partnerships with Acxiom, Amazon Web Services, Genesys, IBM, Microsoft, RainFocus, SAP, ServiceNow, and Workday, enabling AI agents to work together. Additionally, expanded agency ...

Ne-Yo is ready to give fans a closer look at his love life. "Since the world is so intrigued, I guess I should introduce my loves properly," he wrote in the caption of a Sunday Instagram post.

they increase client engagement and strengthen relationships with their customers. These insights based on data provide client engagement strategies that are more efficient and in tune with customer ...

In happier Married At First Sight (MAFS) news, it appears that fan-favourite couple Rhi Disljenkovic and Jeff Gobbels are one of the dynamic duos to have survived the ouch couch after recent ...