AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.

An exclusive interview with Pfizer’s Wayne Simmons on reshaping customer experience by listening to those interacting with ...

Generative AI’s capabilities have even extended further, allowing for customization of some product designs and virtual ...

The foundation of cloud computing lies in virtualization technology, which enables the efficient use of hardware resources by running multiple operating systems on a single physical machine. The ...

An OSINT investigator and security researcher has raised big questions involving credit bureau TransUnion and the data breach ...

The Pennsylvania city has met several major milestones in the past year in its journey to improve city services with ...

Customer relationship management (CRM) technologies are the most valued in the finance function, according to a survey by Gartner. The Gartner survey of 383 finance leaders taken in October 2024 ...

In this regard, Adobe is following the lead of Salesforce, which dominates the customer relationship management software ...

Learn about using custom relationship management systems for GovCons — the key benefits, core features, best practices and ...

Aditya Pothukuchi, a technology expert based in the USA, has published groundbreaking work on artificial intelligence integration in customer relationship management systems. His comprehensive ...

and relationship-building. Businesses that invest in these areas can create targeted marketing strategies, enhance customer satisfaction, and improve long-term profitability. By leveraging data ...