De La Torre accused the business-focused social media platform of breaking a promise to use personal customer data only to improve its services, by sharing customers' messages with third parties ...

(Reuters) - A proposed class action accusing Microsoft's LinkedIn of violating the privacy of millions of Premium customers by disclosing their private messages to train generative artificial ...

Upcoming technology assessments include chatbot/virtual agents, conversational IVR, infrastructure for customer portals, and quality assurance/quality management. For a full summary, download the ...