(Reuters) - A proposed class action accusing Microsoft's LinkedIn of violating the privacy of millions of Premium customers by disclosing their private messages to train generative artificial ...

Upcoming technology assessments include chatbot/virtual agents, conversational IVR, infrastructure for customer portals, and quality assurance/quality management. For a full summary, download the ...

SMBs should appreciate how easy Pipedrive makes it to get started. The CRM integrates with over 400 third-party software packages, so it's easy to align with your existing workflows. You can ...

The third big group of structured data besides products and transactions is customer data. The Customer Management Framework (CMF) for Pimcore adds new functionality for customer data management, ...

This is where certificate management self-service comes in. Imagine this self-service capability as a self-checkout station at your favorite store: intuitive, efficient, and designed to let you handle ...