The results from the interviews showed that in many hotels with lower performance, owners avoid empowerment for fear of abuse of power and loss of the hotel. However, managers of hotels with good ...

AI has successfully changed the entire trajectory of marketing, healthcare and customer service industries by taking up all ...

Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization ...

Starmer’s goals for his trip were to persuade President Donald Trump to provide Ukraine with security guarantees in any peace deal and head off duties on British goods while pursuing a rapport ...

So it’s a product for mass audiences,” says Gokcen Karaca, head of digital and design at Pernod Ricard, which owns Ballantine’s and a customer using Share of Model. “However, Llama was ...

Customer service is the support, assistance, and advice provided by a company to its customers both before and after they buy or use its products or services. Customer service is a critical factor ...