It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

CRM magazine presents its seventh annual rundown of the leading companies and hottest trends in customer relationship management.

AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.

All emerging technology needs to deliver on its promise, sooner or later. For AI agents, that time is now.

Privacy-First Security: True to Phound's core principles, the Business Management Portal incorporates integrated ...

We recently published a list of the 13 Best Telecom Stocks to Buy According to Hedge Funds. In this article, we are going to ...

The Social Security Administration announced Wednesday that the plan to end phone service for benefits applications and direct deposit changes will no longer apply to Americans filing for disability ...

Learn more about whether Clearwater Analytics Holdings, Inc. or RingCentral, Inc. is a better investment based on AAII's A+ ...

Learn more about whether The Descartes Systems Group Inc. or Five9, Inc. is a better investment based on AAII's A+ Investor grades, which compare both companies' key financial metrics.

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Zendesk also announces the Employee Service Suite, an intelligent solution that transforms employee service LAS VEGAS, /PRNewswire/ -- Zendesk, a pioneer in Agentic AI-powered service, announced ...

Oracle has denied that the login infrastructure of Oracle Cloud, exploiting middleware vulnerability, and demanding ransom ...