Generative AI’s capabilities have even extended further, allowing for customization of some product designs and virtual ...

AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.

In customer experience management, AI can play a valuable role with employees, customers and the business itself. Organizations that adopt AI successfully improve efficiency while capturing cost ...

Newgen Software Technologies has announced that it has received a purchase order worth Rs 17.51 crore from a customer.

An exclusive interview with Pfizer’s Wayne Simmons on reshaping customer experience by listening to those interacting with ...

It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

Matt Leitz, founder of BotBuilders, knows what it is like to start a business and try to figure out technology.

CICC Wealth Management continued to strengthen its leading position in the industry in 2024, achieving steady growth through ...

The wealth management sub-sector worldwide is no doubt going through a transformative stage, with operations and activities ...

AI is accelerating the evolution of customer relationship management (CRM), with agentic AI, a shift to targeted use cases, and workforce realignments on the horizon. AI has the potential to ...

Aqualia, a leading global water management company, has revolutionized house connection services in Saudi Arabia’s Northern ...