AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.

Newgen Software Technologies has announced that it has received a purchase order worth Rs 17.51 crore from a customer.

This article explains why integrating multiple AI models is crucial for businesses to remain competitive in the age of AI ...

Product managers play a crucial role in setting up "feedback loops" that make AI agents better at their tasks, said Microsoft ...

It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

The Reserve Bank of India (RBI) has issued a Master Direction outlining a scheme of penalties for bank branches and currency chests due to deficiencies in providing customer service. This aims to ...

The current economic conditions with elevated interest rates have made debt-free stocks increasingly valuable to investors.

NEW YORK, March 31, 2025 (GLOBE NEWSWIRE) -- TransPerfect, the world's largest provider of language and AI solutions for ...

CoreWeave co-founder Brian Venturo knows that three hedge fund guys, turned crypto miners, now running AI training ...

Mari-Frances Bentvelzen joins ConnectWise as Chief Customer Officer (CCO). With more than 15 years of leadership in SaaS, ...

Games Workshop leverages its Warhammer IP for explosive growth. Explore GMWKF's winning strategy with new revenue streams and ...