Generative AI’s capabilities have even extended further, allowing for customization of some product designs and virtual ...

a software company that provides enterprise resource planning and customer relationship management solutions for ...

Learn how Senior Director of Loyalty and CRM Rachel Dorfman and her peers work in tandem to help the company’s customers ...

Customer Relationship Management (CRM) software’s primary goal is to help small businesses foster better relationships with customers. Simple enough. But with so many CRM platforms coming with ...

AI Quality Management improves a company's customer service by using generative AI to simplify agent coaching and training through automated AI-powered reporting and analysis. An effective contact ...

This session takes the fundamentals of customer experiences and frames them in a strategic business context. Knowing your company, your customer and your competition is vital to experience-based ...

Salesforce partners with Singapore Airlines to enhance customer service through AI-driven solutions and Agentforce technology.

Carnival’s score for customer satisfaction increased more from a year earlier than that of any other company in the latest Management Top 250. Paychex had the second-biggest gain in the category ...