Internal customer support platforms are moving from platforms like email ticketing systems and chat to channels like Slack, ...

The importance of good customer service can’t be overstated. Ninety-four percent of customers say that a positive experience made them more likely to purchase again, while 82 percent would recommend a ...

The third big group of structured data besides products and transactions is customer data. The Customer Management Framework (CMF) for Pimcore adds new functionality for customer data management, ...

Corrections & Clarifications: An earlier version of this story misclassified Chewy.com The company is an online shop. Retail giant Amazon, online fast-fashion retailer Shein and confectionary ...

White Falcon Capital Management, an investment fund manager ... If you’re not absolutely satisfied with our service, we’ll provide a full refund within 30 days, no questions asked.