Preparing for the 2030 Contact CenterAI is revolutionizing contact centers, enabling businesses to offer highly personalized and efficient customer experiences. To stay competitive, companies must ...
The DER Participation Model significantly increases the value of a customer’s distributed energy resources. If a megawatt enrolled in New York City’s SCR Program instead enrolls in the DER ...
AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.
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