Built with a structured yet flexible framework, the SAM Program allows CSPs to align globally while honoring the unique ...

In today’s business environment, the importance of customer experience and personal relationships cannot be overstated.

As consumers move seamlessly between online, mobile, and physical store channels, retailers must keep pace through an ...

Customer relationship management (CRM) doesn't have to be costly and complicated. Start with the best small business CRM software we've tested.

The importance of good customer service can’t be overstated. Ninety-four percent of customers say that a positive experience made them more likely to purchase again, while 82 percent would recommend a ...

A proper and clearly defined management structure is something every successful business needs. However, entrepreneurs may find creating and implementing one isn’t an easy task. Henry Mintzberg, a ...

The third big group of structured data besides products and transactions is customer data. The Customer Management Framework (CMF) for Pimcore adds new functionality for customer data management, ...

The curriculum covers key management subjects including: leadership and change management; internationalisation; supply chain management; ethics and sustainability; product development; omni-channel ...

See if extra time with customers improves customer satisfaction (CSAT). Often, the problem isn’t you, it’s time management! Let’s say a contact center team is under pressure to end calls within a ...