“The ‘customer is king’ mantra has become a free pass for people to act however they want, with impunity,” Gordon Sayre, a ...

Following on from my August article, “Recognising and Supporting Vulnerable Customers,” it’s important to keep those principles in mind when ...

According to the NCDMV, the plan focuses on the agency’s goal of becoming an “excellent customer service organization” that ...

Michael Jordan, a petty, passive-aggressive ironman who generally tried to play 82 regular-season games (out of pride) during his career in an era of the NBA where players did not nearly have to move ...

DATA Communications Management Corp. (TSX: DCM; OTCQX: DCMDF) (“DCM” or the "Company"), a leading Canadian provider of print and digital solutions that help simplify complex marketing communications ...

Your customer calls support frustrated about a billing issue. Two hours later, your sales team emails them about upgrading their plan. That’s not the kind of customer experience you want to provide.

Once a promising but mostly supportive tool, artificial intelligence now stands at the center of how businesses manage and interpret customer data. Its capabilities are reshaping industries, enabling ...

Supply chains have typically been quiet enablers, optimized for cost, consistency, and scale. But in today’s volatile world, supply chains must no longer be designed solely for efficiency; they must ...

ZDNET experts put every product through rigorous testing and research to curate the best options for you. If you buy through our links, we may earn a commission. Learn Our Process 'ZDNET Recommends': ...

Companies are sitting on a wealth of valuable data that could be used to share relevant information with employees to improve the customer experience. However, this data can often be buried in ...

Three AI service agents for Dynamics 365 Customer Service and Contact Center are now available in public preview: Case Management, Customer Intent, and Customer Knowledge Management agents.