With factors like trade volatility and crushing cost surges, cost optimization is no longer the end-all, be-all.

CX is in danger of becoming corporate theater. Here's what went wrong—and what CX leaders must do to get it back on track.

Customer intelligence allows you to be proactive rather than reactive. If you know a customer typically makes certain ...

Most managers today agree with the notion that they should focus on growing the lifetime value of their customer relationships. Building loyalty and retention, cross selling related goods and ...

An expected heat wave has punished much of the eastern and midwestern U.S. this week, prompting emergency measures from the nation’s two largest regional grid operators. PJM Interconnection ...

Discover the best small business CRM software of 2025. Streamline your operations, enhance customer relationships, and boost sales with our top picks.

Customers are vital to any business, and customer relation management (CRM) systems can help you maximize every interaction. We help you choose the best CRM for your business among our top-tested ...

Marketers often worry that performance marketing and its focus on short-term sales is crowding out brand-building activities aimed at enhancing customer perceptions of their brand—and is ...

Your stress levels can affect your diabetes. Learn how this happens and what you can do about it.

Regular physical activity is important for managing type 2 diabetes. Exercises like walking, swimming, and yoga can contribute to better blood sugar management.

An endorsement can be a change made to a formal agreement, a signature granting approval, or a public show of support. Learn how to endorse a check.

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