Managing crisis with technology. Amy Sessions shares how Clearwater’s utility customer service team leverages new tech to ...

Traditionally, supply chains have focused on cost savings and operational efficiency, often measured by metrics like On Time, In Full (OTIF). However, as CEOs increasingly expect supply chains to ...

Without a strong knowledge management ability, customer experience leaders will be unable to realize the potential of AI.

Powerful corporate cultures don’t just happen. They are the result of an organization that knows exactly what its high ...

Learn about Unanet's recent acquisition of Contraqer and what it means to the government contracting industry.

Prioritizing customer satisfaction and keeping the Lifecycle Clock running smoothly is key to thriving in an increasingly ...

The following explores the ins and outs of real-time analytics and presents a few best practices that can help companies use ...

CFO Ben Bos noted that the company’s EBITDA before special items was €21M, down 58% from the prior year, with total sales of €243M. Bos emphasized that the focus on profitability led to lower customer ...

CEO George Chappelle highlighted Americold's strong performance in 2024, noting a 16% increase in AFFO per share compared to 2023. He emphasized the company’s growth in same-store NOI, which rose 11% ...

Through this collaboration, Lucidya’s social listening, AI, and sentiment analysis will integrate with Unifonic's ...

Q4 2024 Management View CEO Sid McAnnally highlighted that ONE Gas met or exceeded the midpoint of its EPS guidance for the 11th year in a row, achieving $3.91 per diluted share for 2024. Customer ...

The first step in improving customer experience is understanding what your customers truly want. This means going beyond basic demographics to learn about their preferences, behaviors, and pain points ...