Building trust requires the businesses to continually put the customer's interests ahead of ... at every point during a customer's course of care makes an impression. 8. Never take loyalty for granted ...

It’s clear that customer trust is what makes the difference in building brand loyalty. Our research pointed to concrete ... Making the sale is important, of course, but offering a well-timed ...

Loyalty programs ... that will build lasting customer relationships and even encourage customers to spread the word to family and friends. People love a good story, and marketers know that ...

This can be seen in the emergence of new metrics to measure customer loyalty such as the Net Promoter Score (NPS ... We use it to source case studies and best practice for the purposes of internal ...

Kane, author of ’The Loyalty Switch,’ told the crowd in San Antonio that despite the fact that they work in the field of IT, it’s not really technology that's determining the course of the ...