Ascott powers up loyalty programme, Ascott Star Rewards, with enhanced member features to treble membership by 2028 ...

Embedded in the CARE pillar of our strategic plan, we aim to become number one in customer satisfaction for our products and ...

Bernd Maehrlein is VP of EMEA at Constructor, a leading ecommerce search and product discovery platform. With deep expertise ...

Blueshift’s commitment to AI-first marketing automation ensures brands can continually adapt, refine, and optimize engagement strategies at scale. With Campaign Optimizer and future Intelligent ...

As we celebrate Microsoft’s 50th anniversary, our annual State of the Partner Ecosystem moment is a great opportunity to ...

To maintain seamless customer experiences, Chase explains their transition to a modern, always-on ecosystem that scales with customer demand.

Amit Ahuja, SVP of Experience Cloud, Platforms, and Products, Digital Experience at Adobe, walked me through the firm's new ...

As business leaders, we typically focus on products (which are important), but we often forget a crucial part: the customer's ...

When considering customer success software, a smooth and effective implementation is crucial. Here is how to achieve optimal ...

Patient experience leader Jennifer Carron explains why healthcare lags in customer experience and how real-time feedback is ...

During a session wrapping up the INMA Media Subscriptions Summit in Amsterdam, executives from Piano shared key research ...