AI and customer experience—how marketers can balance technology with the human touch
While today’s AI is more sophisticated than yesterday’s chatbots, the core customer experience challenge remains the same: ...
Impacts2d
How Generative AI Agents Are Revolutionizing Customer Interactions
Imagine contacting customer support and receiving an instant, context-aware response that perfectly addresses your needs—no ...
EQS-News: KPS on track in the first quarter of 2024/2025
KPS continued on its planned course in the first three months of the new 2024/2025 financial year and actively expanded its activities to attract new customers. The company is not only focused on ...
Introducing iX Hello™2.0: Smarter multi-modal customer facing assistants that are easy to create, customize and integrate across the enterprise
From multi-modal bots to appointment booking tools, order status trackers, and custom brand-specific bots, iX Hello 2.0 can be customized and deployed across an enterprise within minutes to drive ...
TMCnet4d
MHC Announces Strategic Partnership with DTECH Software and Technology to Strengthen Customer Communications Management Across EMEA
MINNEAPOLIS, Feb. 11, 2025 /PRNewswire/ -- MHC, a leading provider of intelligent document automation and workflow SaaS ...