It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.

Adobe Experience Platform Agent Orchestrator and a suite of purpose-built customer experience agents are coming soon, Adobe ...

In a world where customer experience (CX) is increasingly defining business success, the Bengaluru edition of Team Marksmen ...

Using Hanlon’s Razor and maintaining empathy in customer service takes a little practice. It helps having a mentor like Bob ...

Expanding ecosystem partnerships with Acxiom, Amazon Web Services, Genesys, IBM, Microsoft, RainFocus, SAP, ServiceNow, and Workday, enabling AI agents to work together. Additionally, expanded agency ...

For CX leaders, MWC 2025 signals a future where AI-driven, self-optimizing networks redefine customer experiences. From AI-powered service agents to hyper-personalized connectivity, the telecom ...

In today’s hyper-competitive environment, in which customers expect seamless experiences, personalized interactions and immediate solutions, companies that fail to prioritize customer-centricity ...

Imagine a world where a child is raised exclusively by artificial intelligence. AI “parents” provide unwavering patience, guidance, and unconditional support. AI friends are always available ...

Through this collaboration, enterprises and developers can integrate AI-powered avatars into their applications, enabling more engaging, real-time interactions and personalized customer experiences.

A well-designed PowerPoint presentation can make all the difference in a big meeting, whether you’re talking with employees, pitching investors or wooing clients. This visual display helps drive home ...