Customer expectations have changed. Many brands claim to care about their customers, yet their actions often suggest ...

"Standalone AI products are simply extending legacy ticket-based customer service tools to make customers feel even more ...

The new Audio LLM capabilities are designed to address the growing demand for high-quality voice interactions in scenarios that prioritize customer service and lead acquisition. From retail and ...

Through my work with large-scale sales organizations, I've identified several critical shifts that characterize the most successful modern customer engagement strategies. And, more importantly, I've ...

Imagine contacting customer support and receiving an instant, context-aware response that perfectly addresses your needs—no ...

Consumers are changing the way they want to buy. And top brands are leaning into those changes to retool and invigorate the ...

With the advent of Customer Data Platforms (CDP), these systems continuously store customer behavior data for purposes such as creating single customer profiles, analyzing, tracking, and managing ...

ARPU offers companies a reliable, month-over-month cash flow metric that aligns with a customer’s very first month.

The latest multimodal models operate fluidly across text, images, and speech and will enable the next wave of breakthroughs ...

Ozempic has interactions with some other drugs, such as insulin, and certain supplements. Ozempic is a solution for subcutaneous injection that’s approved by the Food and Drug Administration ...

Overall wireless customer care satisfaction has decreased for the first time in two years, according to the J.D. Power 2025 U.S. Wireless Customer Car ...