Imagine contacting customer support and receiving an instant, context-aware response that perfectly addresses your needs—no ...

Through my work with large-scale sales organizations, I've identified several critical shifts that characterize the most successful modern customer engagement strategies. And, more importantly, I've ...

The latest multimodal models operate fluidly across text, images, and speech and will enable the next wave of breakthroughs ...

faster response times to customer needs as well as higher quality and personalized interactions. Customer experience is a top priority for many businesses, and for good reason. We all have ...

AI in digital marketing transforms customer interactions and business model development as well as automation workflow management.

This practice can help model emotional resilience for your ... Conscious leaders see every customer interaction as a chance to build trust and connection. This requires vulnerability ...