How can effective record-keeping and analysis help businesses unlock the hidden value within their consumer conversations?

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An exclusive interview with Pfizer’s Wayne Simmons on reshaping customer experience by listening to those interacting with ...

Learn how operationalizing voice of the customer data in real-time improves frontline performance, customer satisfaction, and ...

The launch of Clutch Active Marketing Intelligence signals a shift towards a smarter, more adaptive approach to marketing. Unlike traditional AI, which merely processes data, Clutch AMI thinks, learns ...

The buzz around artificial intelligence (AI) has transitioned from futuristic speculation to tangible reality, and nowhere is this more evident than in the customer experience (CX) industry.

The widespread adoption of Artificial Intelligence (AI) in business has rapidly transformed it from a niche technology into a ...

Yet, as banks embrace AI, they must also navigate complex hurdles: modernising legacy systems, ensuring security and compliance, and thinking beyond technology by addressing talent, culture, operating ...

Overhead costs vary by industry. Common examples include the following: Overhead costs, alongside direct costs, the other main category of business expense, determine a company’s profitability.

The micro-interactions you have with waiters, takeout delivery people and grocery store cashiers have more meaning than you realize.

For example, think about a bank enterprise ... on alternate methods that in many places result in a degraded customer interaction. And that is bad for the service provider’s and the enterprise ...